Hello,
If you encounter problems with game launching or if you are stuck on a black screen with infinite loading, please check the following points:
-Windows updates
-Update graphics drivers
-install this codec
https://apps.microsoft.com/detail/9n4d0msmp0pt?hl=en-US&gl=US
Our support team stay at your diposal at support@microids.com
Thank you for patience
Regards
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