Troubleshooting Guide - Console Games

Modified on Wed, 8 Jul at 5:02 PM

2026-07

1. Game Won't Launch or Is Not Working Properly on Console

If your game won't launch or is experiencing issues on PlayStation, Xbox, or Nintendo Switch, please follow the troubleshooting steps below.

Step 1 – Restart Your Console

Turn your console off completely, then turn it back on.

This can resolve many temporary issues.

Step 2 – Check for Updates

Make sure that:

Your game is up to date.
Your console system software is up to date.

Outdated versions may prevent the game from launching or cause unexpected issues.

Step 3 – Verify the Game Installation

Make sure the game is installed correctly.

If the issue persists, try uninstalling and reinstalling the game.

Step 4 – Check Available Storage Space

Insufficient storage space may prevent the game from running correctly.

Free up storage space if necessary.

Step 5 – Test with Another User Profile

If possible, launch the game using a different user profile to determine whether the issue is related to your account or save data.

Step 6 – Check the Physical Media

If you are using a disc or cartridge version, and if possible, test it on another compatible console to verify that the physical media is not damaged.

Step 7 – Contact Support

If the issue persists, please contact our Support Team and include the following information:

Game title
Console model
Game version (see below)
A detailed description of the issue
Steps to reproduce the issue
A screenshot or video (if available)

2. Report a Bug on Console

If you believe you have encountered a bug while playing one of our console games, please complete the checks below before contacting Support.

First, make sure you have followed all the steps in the "Game Won't Launch or Is Not Working Properly on Console" troubleshooting guide above.

Step 1 – Confirm That It Is a Bug

Before reporting the issue:

Check an online guide or walkthrough.
Make sure the issue is not related to intended gameplay mechanics.
Try to reproduce the issue consistently.

Step 2 – Restart the Game and Reload Your Save

Restart the game.
Reload an earlier save if available.

Some games are divided into chapters. If this is the case, try replaying the current chapter from the beginning instead of loading your latest save.

Step 3 – Contact Support

If the issue persists, please provide:

Game title
Console model
Game version (see below)
A detailed description of the bug
Steps to reproduce the issue
A screenshot or video (if available)

3. Game Version & Update Help

How to Check for Game Updates

PlayStation 4 / PlayStation 5

Highlight the game on the Home screen.
Press the Options button.
Select Check for Update.

Xbox One / Xbox Series X|S

Open My games & apps.
Select the game.
Press the Menu (≡) button.
Select Manage game and add-ons, then Updates.

Nintendo Switch

Highlight the game on the HOME Menu.
Press the + or − button.
Select Software Update.

Nintendo Switch 2

Open the game's options menu.
Select Software Update.

Menu names may vary slightly depending on the system software version.

How to Find Your Game Version

PlayStation 4 / PlayStation 5

Highlight the game.
Press the Options button.
Select Information.

The game version will be displayed in the information panel.

Xbox One / Xbox Series X|S

Select the game from your library.
Open Manage game and add-ons.

The installed version is displayed in the game details or installed updates section.

Nintendo Switch

Highlight the game.
Press the + or − button.

The game version is displayed in the software information.

Nintendo Switch 2

Follow the same procedure as on Nintendo Switch:

Game Options → Information / Software Details

Menu names may vary depending on the system software version.

4. Contact Microids Support

You can contact Microids Support by either of the following methods:

By email:

support@microids.com

Or

Submit a support ticket through our Help Center:

https://support.microids.com/en/support/tickets/new

Please include all the information requested in the troubleshooting guides above to help us investigate your issue as quickly as possible.