How to Retrieve Microids Game Logs

Guide – How to Retrieve Microids Game Logs

Log files record events that occur while the game is running. They are essential for diagnosing launch issues, crashes, or unexpected behavior.

Step 1 – Close the Game

Before retrieving the log files, make sure the game is completely closed.

If the game is frozen or unresponsive, open Task Manager and verify that no game-related process is still running.

Step 2 – Locate the Log Folder

Depending on the game, log files are usually stored in one of the following locations:

Documents Folder

C:\Users\<YourUserName>\Documents\<GameName>\

or

C:\Users\<YourUserName>\Documents\My Games\<GameName>\

AppData Folder

C:\Users\<YourUserName>\AppData\Local\<GameName>\

or

C:\Users\<YourUserName>\AppData\LocalLow\<GameName>\

Tip: The AppData folder is hidden by default. You can access it quickly by pressing Windows + R and entering:

%localappdata%

or

%appdata%

If necessary, refer to our article on hidden files and folders. Link

Step 3 – Identify the Log Files

Look for files with names such as:

• log
• logs
• output_log
• Player.log
• crash.log
• launcher.log

The exact file names may vary depending on the game.

Step 4 – Compress the Files (Only if They Are Large)

If the log files are too large to attach, select them, right-click, and choose:

Send to → Compressed (zipped) folder

This makes them easier to upload and send to our support team.

Step 5 – Send the Files to Support

Attach the ZIP file (if applicable) to your support request, along with the following information:

• The name of the game.
• The platform you are using (Steam, Epic Games, GOG, etc.).
• A detailed description of the issue.
• The steps required to reproduce the problem.
• A screenshot or the error message, if available.

Providing this information will help our support team investigate your issue more efficiently and provide a solution as quickly as possible.